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Area Description

Match the DNA

Ensure that the claims you make about your product are overtly represented in the experience of busing and using it.Match the DNA / Delete

Focus on the Field of Awareness

Enhance what your customers understand about your business and they'll grant you credibility for what they don't.Focus on the Field of Awareness / Delete

Exaggerate the Experience

Your customer's experience has to be exaggerated to be believable.Exaggerate the Experience / Delete

Create the Echo of a Thousand Good Times

Your customers will intuitively sense the spirits of other customers and the experience they’ve received.Create the Echo of a Thousand Good Times / Delete

Remain Relevant

To be relevant to customers you have to be relevant to their world. All of their world.Remain Relevant / Delete

Control the Damage Ahead of Time

Your customers’ awareness of your company’s experience is most acute when something has gone wrong.Control the Damage Ahead of Time / Delete
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